Our trained specialists can help work out what’s right for you. Our help is impartial and free to use, whether that's online or over the phone. Whatever your query we’re here to help. If we don’t know the answer, we’ll point you in the right direction of someone who does.
As an independent and impartial organisation, we do not have access to people’s pension records, and we do not provide regulated financial advice.
What’s in this guide
Webchat
Got a question? We will point you in the right direction. You can start a webchat online to talk to us live.
Webchat opening hours
- Monday to Friday, 9am to 5pm
- Saturday, Sunday and bank holidays, closed.
Phone
Need help with your pension? Call us for free and impartial pension guidance.
- Pensions Helpline: 0800 011 3797*
- From overseas: +44 20 7932 5780
- Helpline for the self-employed: 0345 602 7021
*Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.
Phone opening hours
- Monday to Friday, 9am to 5pm
- Saturday, Sunday and bank holidays, closed.
Web form
You can submit a question through our online enquiry form.
We aim to respond within five working days.
Social media
In the footer of this website you’ll find links to all our major social channels. From there you’ll be able to join a community that best suits you.
Book a Pension Wise appointment
Pension Wise is a free service from MoneyHelper providing impartial government guidance about your defined contribution pension options.
Appointments will last between 45 to 60 minutes and can be delivered over the phone or face-to-face.
Or, book your appointment by phone:
- 0800 138 3944
- +44 20 3733 3495 if you’re outside the UK.
To qualify for an appointment, you must be 50 years old or over and have a defined contribution pension.
Pension Wise booking opening times
- Our booking lines are open Monday to Friday, 8am to 6.30pm.
- We’ll send you an email to confirm your appointment.
Send us feedback about Pension Wise
You can email Pension Wise at contact.pensionwise@moneyhelper.org.uk.
You can also write to us by post:
Pension Wise
PO Box 10404
Ashby-de-la-Zouch
Leicestershire
LE65 9EH
Unsolicited phone calls
We will never make unsolicited calls to you or ask for personal financial information such as bank details or pension documents.
If you do receive an unexpected call from someone claiming to be from MoneyHelper, Pension Wise, Money Advice Service, The Pensions Advisory Service, or Money and Pensions Service, make sure you don’t hand over any personal details and report the call to the FCA.
If you have disclosed any banking information to a cold caller, contact Action Fraud on 0300 123 2040 or go to the Action Fraud websiteOpens in a new window
