Got a pension question? Our help is impartial and free to use. Get in touch online or over the phone on 0800 011 3797

Welsh language scheme

The Welsh Language Act 1993 places a duty on the public sector to treat Welsh and English languages equally when providing services to the public. The Act also requires every public body providing services to the public in Wales to prepare a Welsh language scheme. We recognise that the Welsh language has official status in Wales as enshrined by the Welsh Language (Wales) Measure 2011.

Our Welsh Language Scheme sets out how we will provide our services in Welsh. Two principles underpin our work:

  • In Wales, the Welsh language should be treated no less favourably than the English language.

  • People in Wales should be able to live their lives through the medium of the Welsh language if they choose to do so.​​

What we do

MoneyHelper is part of the Money and Pensions Service (MaPS) and adheres to its Welsh Language SchemeOpens in a new window

The scheme covers the full range of services and operations in Wales, including direct and commissioned services, partnerships, publications, recruitment and HR processes.

Through www.helpwrarian.org.uk our customers can access support for their money matters in Welsh online, on the phone, through WhatsApp and webchat. 
 
The MoneyHelper website has a ‘Cymraeg’ button on the top of each page. This takes the user to the Welsh content that directly mirrors the English on all web content covered by the MaPS Welsh Language Scheme. All static articles on the website are available in Welsh (apart from legacy content - that is, some of the content from our predecessor organisations - and also comparison sites that we link to but are not produced by MaPS may occasionally not be available in Welsh).

Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website
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Our pensions webchat and telephone helpline will be closed on Tuesday 28 March for staff training. We will re-open on Wednesday 29.
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Over 50 and want to know your pension options? Our call centre is closed right now, but you can explore your options with our simple online tool Hours
  • Mon – Fri:9am–5pm inc 23, 29 and 30 Dec
  • Sat, Sun and bank holidays:Closed: 24–28 Dec and 31 Dec to 3 Jan 2022

* Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Talk to us live for money guidance using the telephone
Hours
  • Mon – Fri:8am–6pm inc 23, 29 and 30 Dec
  • Sat, Sun and bank holidays:Closed: 24–28 Dec and 31 Dec to 3 Jan 2022

* Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Talk to us live for pensions guidance using web chat
Hours
  • Mon-Fri8am-6pm
  • Sat8am - 3pm
  • Sun and bank holidaysClosed
Talk to us live for money guidance using web chat
Hours
  • Mon, Wed, Fri8.20am - 6.20pm
  • Tues, Thurs9am - 6.20pm
  • Sat, Sun and bank holidaysClosed
Talk to us for pensions guidance using our web form

We aim to respond within 5 working days

Talk to us for money guidance using our web form

We aim to respond within 5 working days

Talk to us live for money guidance using WhatsApp

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For help sorting out your debts, credit questions or pensions guidance. For everything else please contact us via Webchat or Telephone.