Got a pension question? Our help is impartial and free to use. Get in touch online or over the phone on 0800 011 3797

Money problems and complaints

You’ve got certain rights when it comes to the financial products you use. If something goes wrong or you were sold something unsuitable, there are things you can do.

This section gives you guidance on dealing with products that were mis-sold to you, how you can sort out a problem and complain, and how to go about getting any compensation you might be owed.

Man fixing motorbike

Articles

Mis-selling or poor performance

Claiming compensation if you’ve been mis-sold

How to make a complaint

How to complain to your bank, lender or card provider

Getting compensation

How safe are my savings if my bank or building society goes bust?

Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website Do not show this message again for Money Advice Service

Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website Do not show this message again for The Pensions Advisory Service

Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website Do not show this message again for Pension Wise

Talk to us live for…

Talk to us live for…

Talk to us live for pensions guidance using…

Our pensions webchat and telephone helpline will be closed on Tuesday 28 March for staff training. We will re-open on Wednesday 29.

Talk to us live for money guidance using…

Talk to us live for pensions guidance using the telephone

Over 50 and want to know your pension options? Our call centre is closed right now, but you can explore your options with our simple online tool

From overseas: +44 20 7932 5780
For self-employed: 0345 602 7021*

Hours

Mon – Fri:9am–5pm inc 23, 29 and 30 Dec
Sat, Sun and bank holidays:Closed: 24–28 Dec and 31 Dec to 3 Jan 2022

* Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Talk to us live for money guidance using the telephone

Welsh: 0800 138 0555*
Typetalk: 18001 0800 915 4622*
From overseas: +44 20 3553 2279

Hours

Mon – Fri:8am–6pm inc 23, 29 and 30 Dec
Sat, Sun and bank holidays:Closed: 24–28 Dec and 31 Dec to 3 Jan 2022

* Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Talk to us live for pensions guidance using web chat

Hours

Mon-Fri8am-6pm
Sat8am - 3pm
Sun and bank holidaysClosed

Talk to us live for money guidance using web chat

Hours

Mon, Wed, Fri8.20am - 6.20pm
Tues, Thurs9am - 6.20pm
Sat, Sun and bank holidaysClosed

Talk to us for pensions guidance using our web form

We aim to respond within 5 working days

Talk to us for money guidance using our web form

We aim to respond within 5 working days

Talk to us live for money guidance using WhatsApp

Download app: WhatsApp

For help sorting out your debts, credit questions or pensions guidance. For everything else please contact us via Webchat or Telephone.