Discover how Talk Money Week can help you start the conversation about spending and managing your money

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Accessible options

We’re here to help with any questions you have. If we don’t have the answer, we’ll guide you to someone who does.

Get free, impartial guidance online or by phone.  

What’s in this guide

Help with pensions
Help with debt and money
Help with travel insurance
Help with fraud and scams
Accessibility
Security
Printed guides
Contact the Money and Pensions Service
Give us feedback or make a complaint
Book an appointment with us

Help with pensions

While we can’t offer regulated financial advice, our trained specialists can help you figure out the options you have so that you can make an informed decision.

Phone

Call 0800 011 3797Opens in a new window to speak to a pension specialist.

From outside the UK: +44 20 7932 5780Opens in a new window.

If you’re self-employed: 0345 602 7021Opens in a new window. 

Open Monday to Friday, 9am to 5pm. Closed on weekends and bank holidays.

Calls from the UK are free. Calls may be recorded or monitored for training and to improve our services. 

Webchat

Start pensions webchat

Chat with us live from Monday to Friday, between 9am and 5pm.

Closed on weekends and bank holidays.

Online webform

Send a pensions enquiry

Want to write to us? We aim to respond within 5 working days.

Closed on weekends and bank holidays.

Help with debt and money

Need help clearing your debts, reducing spending or making the most of your income? Our experts can give you independent and impartial money guidance.

Phone

Call 0800 138 7777Opens in a new window to speak to a debt and money specialist.

Welsh language: 0800 138 0555 Opens in a new window.

Typetalk: 18001 0800 915 4622Opens in a new window. 

From outside the UK: +44 20 3553 2279Opens in a new window. 

Open Monday to Friday, 8am to 6pm. Closed on weekends and bank holidays.

Calls from the UK are free. Calls may be recorded or monitored for training and to improve our services.

Webchat

Start a debt and money webchat

Chat with us live from Monday to Friday, between 8am and 6pm.

Closed on weekends and bank holidays.

Download WhatsApp

Send your question using WhatsApp: +44 77 0134 2744Opens in a new window.

You can send a message at any time. We will reply from Monday to Friday, between 8am and 6pm (excluding bank holidays).

Online webform

Send a debt and money enquiry

Want to write to us?  We aim to respond within 2 working days.

Closed on weekends and bank holidays.

Help with travel insurance

Open travel insurance directory

If you have a disability or serious medical condition, you can use our travel insurance directory to find a broker and get a quote directly from a specialist provider.   

Need more help?

If you need further support to find an insurer, contact the British Insurance Brokers' Association who can help you find a broker on 0370 950 1790.

Help with fraud and scams

Call 0800 015 4402Opens in a new window to get help and support if you think you've been scammed.

Open Monday to Friday, 9am to 5pm. Closed bank holidays. 

Calls from the UK are free. Calls may be recorded or monitored for training purposes and to improve our services.

Accessibility

If you need help talking with our specialists about pensions or money and debt topics, just let us know what adjustments we can make.

We will make sure you:

receive guidance in a way that suits you
have enough time to go through any questions
feel comfortable to check your understanding of our guidance.

These are our contact options if you have accessibility needs or a disability that makes phone conversations difficult, or if you simply prefer to write to us.

British Sign Language (BSL)

If you want to use BSL in your Pension Wise appointment, we can arrange an interpreter to help.

Request a BSL Pension Wise appointment

We also offer pensions guidance over Microsoft Teams if you’d like BSL support. Simply send an email request to let us know your needs.

Request a Microsoft Teams chat

Write to us online

If writing works best for you, get in touch using webchat or our online form to get help at a pace that suits you.

Contact our pensions specialists

Start pensions webchat

Send a pensions enquiry

Contact our money and debt specialists

Start a debt and money webchat

Send a debt and money enquiry

Message a debt and money specialist live using WhatsApp on +44 77 0134 2744Opens in a new window.

Download WhatsApp

Need an interpreter?

If English is your second language you can ask for an interpreter. Simply call and tell us which language you need.

For pension enquiries, request an interpreter by calling 0800 011 3797Opens in a new window.

For debt and money enquiries, request an interpreter by calling 0800 138 7777Opens in a new window.

Text relay services

If phone conversations are difficult, you can contact us using Relay UK. This confidential service lets you type directly to one of our specialists using a textphone or app.

Visit Relay UK

How can we improve?

If you have any other needs that you feel we should consider or suggestions for how we can do better, please get in touch.

Report an accessibility issue.

Website accessibility

Find out more in our Accessibility statements.

Security

Vulnerability Disclosure Platform

Printed guides

Some of our guidance is available for free in print and other alternative formats.

Find out about printed guides.

Contact the Money and Pensions Service

MoneyHelper is a free service provided by the Money and Pensions Service.

Press and media enquiries

For media enquiries about MoneyHelper or the Money and Pensions Service, contact the Press Office (visit MaPS.org.uk)Opens in a new window

Partnerships enquiries

For free and practical support for your organisation, contact our regional Partnerships team (visit MaPS.org.uk)Opens in a new window

Careers

Find out about our current vacancies (visit MaPS.org.uk)Opens in a new window

Give us feedback or make a complaint

Give us feedback.

Make a complaint about Pension Wise.

How to complain about our service.

Book an appointment with us

Free Pension Wise appointment

Over 50? Get free, impartial guidance from our government-backed service. We’ll explain your options for taking money from your pension pots.

Pre-divorce / dissolution pension appointment

MoneyHelper’s dedicated pensions and divorce appointment service can help you if you’re going through a divorce or ending a civil partnership.

Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website Do not show this message again for Money Advice Service

Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website Do not show this message again for The Pensions Advisory Service

Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

Continue to website Do not show this message again for Pension Wise