Got a pension question? Our help is impartial and free to use. Get in touch online or over the phone on 0800 011 3797

Scams

No one thinks they’ll be caught out by a scam, but it happens more than you’d think.

We’re here to help you understand the different ways you could be scammed, and how to recognise them so you're confident you can spot one and let friends and family know too.

We've also got guidance, so that if the worst does happen, you'll know what to do next and who you need to contact to report a scam.

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Help with scams

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MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

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Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

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Looking for us? Now, we’re MoneyHelper

MoneyHelper is the new, easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, move forward with MoneyHelper.

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Our pensions webchat and telephone helpline will be closed on Tuesday 28 March for staff training. We will re-open on Wednesday 29.

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Talk to us live for pensions guidance using the telephone

Over 50 and want to know your pension options? Our call centre is closed right now, but you can explore your options with our simple online tool

From overseas: +44 20 7932 5780
For self-employed: 0345 602 7021*

Hours

Mon – Fri:9am–5pm inc 23, 29 and 30 Dec
Sat, Sun and bank holidays:Closed: 24–28 Dec and 31 Dec to 3 Jan 2022

* Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Talk to us live for money guidance using the telephone

Welsh: 0800 138 0555*
Typetalk: 18001 0800 915 4622*
From overseas: +44 20 3553 2279

Hours

Mon – Fri:8am–6pm inc 23, 29 and 30 Dec
Sat, Sun and bank holidays:Closed: 24–28 Dec and 31 Dec to 3 Jan 2022

* Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Talk to us live for pensions guidance using web chat

Hours

Mon-Fri8am-6pm
Sat8am - 3pm
Sun and bank holidaysClosed

Talk to us live for money guidance using web chat

Hours

Mon, Wed, Fri8.20am - 6.20pm
Tues, Thurs9am - 6.20pm
Sat, Sun and bank holidaysClosed

Talk to us for pensions guidance using our web form

We aim to respond within 5 working days

Talk to us for money guidance using our web form

We aim to respond within 5 working days

Talk to us live for money guidance using WhatsApp

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For help sorting out your debts, credit questions or pensions guidance. For everything else please contact us via Webchat or Telephone.