Got a pension question? Our help is impartial and free to use. Get in touch online or over the phone on 0800 011 3797

Pension Wise appointment options

This page will tell you how to book your appointment and explain the types of appointments you can book. 

If you want to understand what your appointment will involve and if you’re eligible, visit our Pension Wise welcome page.

Have your appointment by phone

The easiest and quickest way for most people is to book online, but you can also book by phone. 

The next page will allow you to select a date and time:

Call to book on 0800 138 3944

If you’re outside the UK, call +44 20 3733 3495

Call between 8.00am and 6.30pm, Monday to Friday. 

Have your appointment face to face

There are only a limited number of face-to-face appointments, which can mean longer wait times. It’s best to book a face-to-face appointment if you have an accessibility requirement that means a telephone appointment isn’t suitable. 

Call to book a face-to-face appointment on 0800 138 1585

If you’re outside the UK, call +44 20 3733 3495

Call between 8.00am and 6.30pm, Monday to Friday

Explore your pension options without talking to someone

If a face-to-face or phone appointment isn’t suitable, you can use our online tool to understand the different ways you can take money from your pension pot.

Attend on behalf of a family member or friend

Would you like to discuss the pension options of a family member, friend or someone else? Then we’ll need to get verbal or written consent from the person whose pension payments will be discussed.

If you have a power of attorney covering property and financial affairs, we’ll ask for a copy – this is to meet data protection requirements.

Call to book on 0800 138 3944

If you’re outside the UK, call +44 20 3733 3495

Call between 8.00am and 6.30pm, Monday to Friday

Get a British Sign Language interpreter

We can provide a British Sign Language interpreter appointment by video, depending on your needs.

Complete the form to request an appointment and we’ll contact you within 2 working days.

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Our pensions webchat and telephone helpline will be closed on Tuesday 28 March for staff training. We will re-open on Wednesday 29.
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Over 50 and want to know your pension options? Our call centre is closed right now, but you can explore your options with our simple online tool Hours
  • Mon – Fri:9am–5pm inc 23, 29 and 30 Dec
  • Sat, Sun and bank holidays:Closed: 24–28 Dec and 31 Dec to 3 Jan 2022

* Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Talk to us live for money guidance using the telephone
Hours
  • Mon – Fri:8am–6pm inc 23, 29 and 30 Dec
  • Sat, Sun and bank holidays:Closed: 24–28 Dec and 31 Dec to 3 Jan 2022

* Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Talk to us live for pensions guidance using web chat
Hours
  • Mon-Fri8am-6pm
  • Sat8am - 3pm
  • Sun and bank holidaysClosed
Talk to us live for money guidance using web chat
Hours
  • Mon, Wed, Fri8.20am - 6.20pm
  • Tues, Thurs9am - 6.20pm
  • Sat, Sun and bank holidaysClosed
Talk to us for pensions guidance using our web form

We aim to respond within 5 working days

Talk to us for money guidance using our web form

We aim to respond within 5 working days

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For help sorting out your debts, credit questions or pensions guidance. For everything else please contact us via Webchat or Telephone.