If you’re not satisfied with our response to your complaint, you can email us at firstname.lastname@example.org to get it escalated. You can also write to us by post:
Money and Pensions Service
London, EC1N 2TD
So that we can provide you with the best possible service, the best time for you to escalate your complaint is within 28 days of the initial response. We will, however, use our discretion to consider complaints after this period.
Please state the reason why you’re unhappy with our first response and include copies of your original complaint and our response. We’ll then investigate and get back to you within 20 working days.