MaPS recognises that vulnerability is not exclusive to a person’s character or status, that it can be multi-dimensional and transient.
Life-changing events can leave people vulnerable, including age, relationship breakdowns, bereavement, redundancy, physical or mental health issues, caring responsibilities, financial detriment, geographical location, levels of literacy, lack of digital skills or internet access, unemployment, immigration, or asylum status, housing, language barriers and experiences of domestic abuse etc.
Certain factors such as mental health, disabilities or other factors may affect a customer’s ability to communicate, and some customers may not realise their behaviour might be viewed as unreasonable.
Therefore, MaPS will endeavour to take all customers' personal circumstances into consideration, to ensure everyone can benefit and access its services.
Furthermore, if MaPS employees believe a customer may be at risk, they will inform them of charitable organisations which might be able to assist such as the Samaritans, Citizens Advice, Refugee Action, etc.