Got a pension question? Our help is impartial and free to use. Get in touch online or over the phone on 0800 011 3797

Where can I get emergency help with money and food?

Help with food and essential costs

If you have no money to pay for food and essentials, your local foodbank can give you a few days’ supply of food, vouchers for gas and electricity if you’re on a prepayment meter, toiletries and baby items.

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How to get emergency money from the government

If you can’t afford food or essentials or have been hit by a disaster like a fire or flood, your local council can help. You don’t have to be on benefits, but you must be on a low income.

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Money from the government if you’re already on benefits

Even if you’re already getting benefits it’s worth double-checking that you’re getting everything you’re entitled to.

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Help with baby costs

If you're worrying about how to pay for formula, food or even nappies, there is help available.

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Help if you’re at immediate risk of homelessness

There are several organisations that can help you, including your local council. Reach out to them if you might be at risk of homelessness.

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Help if you're in a domestic or financial abusive relationship

If you’re not in immediate danger, there are lots of organisations that can give you help and advice.

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Other grants and help

Get more money from local charities or your local credit union. You can get help with job-related expenses and find support for your mental health.

Have you missed a payment?

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If so, now is the time to get debt advice

  • It’s free and confidential

  • Gives you better ways of managing your debts and money

  • Ensures you’re claiming all the right benefits and entitlements

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We’re always trying to improve our website and services, and your feedback helps us understand how we’re doing.
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Our pensions webchat and telephone helpline will be closed on Tuesday 28 March for staff training. We will re-open on Wednesday 29.
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Over 50 and want to know your pension options? Our call centre is closed right now, but you can explore your options with our simple online tool Hours
  • Mon – Fri:9am–5pm inc 23, 29 and 30 Dec
  • Sat, Sun and bank holidays:Closed: 24–28 Dec and 31 Dec to 3 Jan 2022

* Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Talk to us live for money guidance using the telephone
Hours
  • Mon – Fri:8am–6pm inc 23, 29 and 30 Dec
  • Sat, Sun and bank holidays:Closed: 24–28 Dec and 31 Dec to 3 Jan 2022

* Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

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  • Sat8am - 3pm
  • Sun and bank holidaysClosed
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  • Tues, Thurs9am - 6.20pm
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Talk to us for money guidance using our web form

We aim to respond within 5 working days

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For help sorting out your debts, credit questions or pensions guidance. For everything else please contact us via Webchat or Telephone.