When you buy something, the law gives you certain rights that protect you if it’s faulty or not fit for purpose. This includes equipment or aids to help with mobility or daily tasks.
If your local authority arranged for, and bought, a care product for you – report it to them and they should replace it.
If you bought a care product from a retailer, ask them for a refund or replacement.
If you’re not happy with the result, contact your local Citizens Advice for help to take matters further.
Find your nearest branch on the Citizens Advice website
If you bought a product or service with a credit card, and the retailer is being difficult, contact your card provider to see what they can do.