If you don’t have a landline, your mobile phone is a vital connection to other services. So it’s important to keep it if you can.
If you need help, contact your provider as soon as possible to explain the situation.
This might be your first experience of debt. Remember that it’s important to keep up with your payments. This isn’t just so you don’t lose your connection, but also because it could affect your credit score if you don’t.
Many providers have support in place to help you, including:
- changing your bill date
- setting up an affordable repayment plan
- moving to a different tariff
- lowering your spending cap
- not charging you penalties such as late payment fees.
It’s best to only use your phone when you need to.
If you’re struggling to pay your bill your provider shouldn’t disconnect you. This is unless it’s a last resort when all other options have been explored.
Some providers offer low-cost plans to help you make mobile calls and get online if you’re getting certain benefits. Find out more, including what happens if you miss a payment, in our guide Help if you’re struggling to pay your bills.