Discover how Talk Money Week can help you start the conversation about spending and managing your money
Close
Skip to content
MoneyHelper logo MoneyHelper logo MoneyHelper logo MoneyHelper logo MoneyHelper logo MoneyHelper logo
Cymraeg logo
Cymraeg
  • Benefits
  • Everyday money
  • Family & care
  • Homes
  • Money troubles
  • Pensions & retirement
  • Savings
  • Work
    • Universal Credit

      Find out how Universal Credit works and how to manage your payment

    • Benefits if you have children

      Entitlements to help with the cost of pregnancy or bringing up children

    • Benefits if you’re sick, disabled or a carer

      Understand what support is available for coping with ill health

    • Benefits in later life

      You may be entitled for help with other costs on top of your State Pension

    • Benefits and work

      Extra support if you’re working, self-employed, or you’ve lost your job

    • Benefits to help with housing costs

      Support to help with rent or mortgage payments if you’re on a low income

    • Problems with benefits

      What to do if something goes wrong with your benefits

    • Benefits

      All Benefits guidance

    Tools

    Calculator

    Benefits calculator

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

    • Banking and payments

      How to choose, use and manage bank accounts

    • Budgeting

      How to budget, find the best deals and switch to save money

    • Buying and running a car

      How to buy and finance a car, deal with problems with car finance, and cut running costs

    • Credit

      Credit basics, applying for credit, credit ratings and problems with credit

    • Insurance

      Insurance for cars, health, travel, and help with insurance

    • Everyday money

      All Everyday money guidance

    Tools

    Tool

    Compare bank accounts

    Tool

    Budget Planner

    Tool

    Your options for borrowing money

    Tool

    What to do when you’ve been refused credit

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

    • Becoming a parent

      Having a baby, returning to work, childcare costs

    • Death and bereavement

      Wills, inheritance, sorting out estates

    • Divorce and separation

      Sorting out money and homes, what if you have children, money after break ups

    • Illness and disability

      Managing costs, extra financial support, help with work or study

    • Long-term care

      Paying and getting funding, ways to pay, problems with care

    • Student and graduate money

      Credit cards, bank accounts, student debts

    • Talk money

      Difficult conversations, talking to teenagers, older people and partners

    • Family & care

      All Family & care guidance

    Tools

    Calculator

    Divorce calculator

    Calculator

    Baby costs calculator

    Tool

    Budget Planner

    Calculator

    Benefits calculator

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

    • Mortgages and homebuying

      Mortgages, help buying, remortgaging, first-time buyers, help and support

    • Renting

      Help renting a home and dealing with problems

    • Homes

      All Homes guidance

    Tools

    Calculator

    Stamp Duty calculator

    Calculator

    Mortgage affordability calculator

    Calculator

    Mortgage repayment calculator

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

    • Help with the cost of living

      Budgeting, paying bills, finding extra financial support, coping with job loss

    • Dealing with debt

      Bills, court fines, help with debts

    • Money problems and complaints

      What to do about mis-selling, compensation and complaints

    • Scams

      Spotting scams and what to do if you’re caught out

    • Money troubles

      All Money troubles guidance

    Tools

    Tool

    Debt advice locator

    Calculator

    Benefits calculator

    Tool

    Bill prioritiser

    Tool

    What to do when you’ve been refused credit

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

    • Manage and grow your pension

      How much to save for retirement and ways to boost your pension

    • Pensions explained

      How to start a pension, how pensions work and the benefits

    • Pension problems and changes

      How to find lost pensions, sort out problems and complain

    • Pension transfers and consolidation

      How to transfer or combine pensions, and if it’s a good idea

    • State Pension

      How much State Pension you might get and ways to boost it

    • Take your pension

      How and when to take your pension – your options explained

    • Tax and pensions

      How tax relief, tax-free allowances and tax on income works

    • Make the most of your pension

      Understand your pension options and work out your retirement income and costs

    All Pensions and Retirement

    Tools

    Appointment

    Get a free Pension Wise appointment

    Calculator

    Pension calculator

    Tool

    Money Midlife MOT

    Tool

    Find out your pension type

    ALL TOOLS

    Book your free Pension Wise appointment

    Over 50? Get free, impartial guidance from our government-backed service. We’ll explain your options for taking money from your pension pots.

    • How to save

      Getting started, getting the most out of savings, problems

    • Investing

      How to invest, types of investing, buying and managing

    • Types of savings

      Help with meeting goals, tax-friendly saving, saving for children

    • Savings

      All Savings guidance

    Tools

    Calculator

    Savings calculator

    Tool

    Budget Planner

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

    • Employment

      Basics, benefits, tax and National Insurance

    • Losing your job

      What to do, alternatives, redundancy pay

    • Self-employment

      Starting out, insurance, tax, self-assessment

    • Work

      All Work guidance

    Tools

    Tool

    Budget Planner

    Calculator

    Redundancy pay calculator

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

  • Benefits
  • Everyday money
  • Family & care
  • Homes
  • Money troubles
  • Pensions & retirement
  • Savings
  • Work
    • Universal Credit Find out how Universal Credit works and how to manage your payment
    • Benefits if you have children Entitlements to help with the cost of pregnancy or bringing up children
    • Benefits if you’re sick, disabled or a carer Understand what support is available for coping with ill health
    • Benefits in later life You may be entitled for help with other costs on top of your State Pension
    • Benefits and work Extra support if you’re working, self-employed, or you’ve lost your job
    • Benefits to help with housing costs Support to help with rent or mortgage payments if you’re on a low income
    • Problems with benefits What to do if something goes wrong with your benefits
    • Benefits All Benefits guidance
    Tools

    Calculator

    Benefits calculator

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

    • Banking and payments How to choose, use and manage bank accounts
    • Budgeting How to budget, find the best deals and switch to save money
    • Buying and running a car How to buy and finance a car, deal with problems with car finance, and cut running costs
    • Credit Credit basics, applying for credit, credit ratings and problems with credit
    • Insurance Insurance for cars, health, travel, and help with insurance
    • Everyday money All Everyday money guidance
    Tools

    Tool

    Compare bank accounts

    Tool

    Budget Planner

    Tool

    Your options for borrowing money

    Tool

    What to do when you’ve been refused credit

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

    • Becoming a parent Having a baby, returning to work, childcare costs
    • Death and bereavement Wills, inheritance, sorting out estates
    • Divorce and separation Sorting out money and homes, what if you have children, money after break ups
    • Illness and disability Managing costs, extra financial support, help with work or study
    • Long-term care Paying and getting funding, ways to pay, problems with care
    • Student and graduate money Credit cards, bank accounts, student debts
    • Talk money Difficult conversations, talking to teenagers, older people and partners
    • Family & care All Family & care guidance
    Tools

    Calculator

    Divorce calculator

    Calculator

    Baby costs calculator

    Tool

    Budget Planner

    Calculator

    Benefits calculator

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

    • Mortgages and homebuying Mortgages, help buying, remortgaging, first-time buyers, help and support
    • Renting Help renting a home and dealing with problems
    • Homes All Homes guidance
    Tools

    Calculator

    Stamp Duty calculator

    Calculator

    Mortgage affordability calculator

    Calculator

    Mortgage repayment calculator

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

    • Help with the cost of living Budgeting, paying bills, finding extra financial support, coping with job loss
    • Dealing with debt Bills, court fines, help with debts
    • Money problems and complaints What to do about mis-selling, compensation and complaints
    • Scams Spotting scams and what to do if you’re caught out
    • Money troubles All Money troubles guidance
    Tools

    Tool

    Debt advice locator

    Calculator

    Benefits calculator

    Tool

    Bill prioritiser

    Tool

    What to do when you’ve been refused credit

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

    • Manage and grow your pension How much to save for retirement and ways to boost your pension
    • Pensions explained How to start a pension, how pensions work and the benefits
    • Pension problems and changes How to find lost pensions, sort out problems and complain
    • Pension transfers and consolidation How to transfer or combine pensions, and if it’s a good idea
    • State Pension How much State Pension you might get and ways to boost it
    • Take your pension How and when to take your pension – your options explained
    • Tax and pensions How tax relief, tax-free allowances and tax on income works
    • Make the most of your pension Understand your pension options and work out your retirement income and costs

    All Pensions and Retirement

    Tools

    Appointment

    Get a free Pension Wise appointment

    Calculator

    Pension calculator

    Tool

    Money Midlife MOT

    Tool

    Find out your pension type

    ALL TOOLS

    Book your free Pension Wise appointment

    Over 50? Get free, impartial guidance from our government-backed service. We’ll explain your options for taking money from your pension pots.

    • How to save Getting started, getting the most out of savings, problems
    • Investing How to invest, types of investing, buying and managing
    • Types of savings Help with meeting goals, tax-friendly saving, saving for children
    • Savings All Savings guidance
    Tools

    Calculator

    Savings calculator

    Tool

    Budget Planner

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

    • Employment Basics, benefits, tax and National Insurance
    • Losing your job What to do, alternatives, redundancy pay
    • Self-employment Starting out, insurance, tax, self-assessment
    • Work All Work guidance
    Tools

    Tool

    Budget Planner

    Calculator

    Redundancy pay calculator

    ALL TOOLS

    Pensions issues? Join our community group

    Join our private Facebook group ‘Your pension and planning for the future – by MoneyHelper’ to get help and to chat about pensions

Home
Cymraeg logo
Cymraeg
  1. Home
  2. Family & care
  3. Long-term care
Family & care Long-term care

What to do if you need to end or make changes to your power of attorney

A power of attorney is a legal document that lets someone you trust make decisions for you if you can’t. There are ways to change a power of attorney even after registering it.

Keeping your power of attorney up to date

What to do if you’re having problems with an attorney

Keeping your power of attorney up to date

It’s important that you don’t make changes to the power of attorney document itself, as this might make it invalid. 

Follow these steps to work out what you need to do

Report name or address changes

If you or your attorney changes name or address, you must tell the:

  • Office of the Public GuardianOpens in a new window if you live in England or Wales
  • Office of the Public Guardian ScotlandOpens in a new window if you live in Scotland
  • Office of Care and ProtectionOpens in a new window if you live in Northern Ireland.

In England and Wales, if you wish to register to use your lasting power of attorney online, double check that the attorney's addresses are accurate. This is because activation codes will be sent to the current address on the lasting power of attorney record.

You must provide proof of your new name or the attorney’s new name like:

  • a copy of the marriage certificate, or
  • deed poll.

If it’s an address change you don’t need to send any supporting documents.

If one of your attorneys dies

You must notify the:

  • Office of the Public GuardianOpens in a new window if you live in England or Wales
  • Office of the Public Guardian ScotlandOpens in a new window if you live in Scotland
  • Office of Care and ProtectionOpens in a new window if you live in Northern Ireland.

You’ll also need to send certified copies of the power of attorney.

If the attorney died outside the UK, include a copy of the death certificate.

Your power of attorney will be cancelled if:

  • the attorney who died was your only attorney, or
  • an attorney dies and the attorneys had to make all decisions together (called acting ‘jointly’).

Your power of attorney will be updated:

  • if an attorney dies and the attorneys were able to make any decisions on their own (called acting ‘jointly and severally’).

You must include a return address when you send back your power of attorney.

Adding or removing an attorney

As long as you still have mental capacity, you can remove an attorney at any time.

For instructions on amending or removing a power of attorney:

  • In England and Wales: at GOV.UKOpens in a new window
  • In Scotland: go to the Office of the Public Guardian ScotlandOpens in a new window website
  • In Northern Ireland: go to the Office of Care and ProtectionOpens in a new window website

If you want to add another attorney, you’ll need to end your power of attorney and make a new one.

Find out more about assessing and understanding mental capacity in our guide Helping someone who has lost mental capacity manage their money
Cancelling a power of attorney

As long as you still have mental capacity, you can cancel a power of attorney at any time.

For instructions on cancelling a lasting power of attorney:

  • In England and Wales: at GOV.UKOpens in a new window
  • In Scotland: go to the Office of the Public Guardian ScotlandOpens in a new window website
  • In Northern Ireland: go to the Office of Care and ProtectionOpens in a new window website

Find out more about what to do if you’re having problems with an attorney

Was this section useful?

Thank you for your feedback.

We’re always trying to improve our website and services, and your feedback helps us understand how we’re doing.
Back to top

What to do if you’re having problems with an attorney

Your attorney must:

  • support you to make your own decisions
  • make all decisions in your best interests
  • consider your wishes and feelings.

If they don’t do these things, find out what to do in your country.

Follow these steps to work out what you need to do

How to report concerns if you live in England or Wales

You can:

  • fill in the concern raising formOpens in a new window at GOV.UK
  • write to, email or call the Office of the Public Guardian.

In your report, include:

  • your details – like your full name, address, date of birth and your contact details
  • the date you first noticed the concern
  • any evidence to support the concern – for example, financial records
  • what you know about the donor’s mental capacity. This is the person who made the power of attorney, if you’re reporting on behalf of them, including copies of any mental capacity reports or names of who might have these.

If you don’t have all this information, you can still report a concern.

After you make your report, the Office of the Public Guardian will then check if it has the legal authority to investigate.

Contact the Office of the Public Guardian
 
opg.safeguardingunit@publicguardian.gov.uk
 
Telephone: 0115 934 2777 | Textphone: 0115 934 2778 
Monday to Friday, 9am to 5pm | Wednesday, 10am to 5pm
Find out about call chargesOpens in a new window
 
Office of the Public Guardian, PO Box 16185, Birmingham B2 2WH 
How to report concerns if you live in Scotland

You can:

  • fill in the referral formOpens in a new window on the Office of the Public Guardian Scotland website
  • write to, email or call the Office of the Public Guardian Scotland.

You will need to explain why you think your/the donor’s property and/or financial affairs is at risk.

Contact the Office of the Public Guardian Scotland
 
opgorders@scotcourts.gov.uk
 
Telephone: 01324 678300 and press option 1 
Monday to Friday, 9am to 5pm
 
The Office of the Public Guardian, Hadrian House, Callendar Business Park, Callendar Road, Falkirk FK1 1XR
How to report your concerns if you live in Northern Ireland

You can write to, email or call the Office of Care and Protection.

You will need to explain why you think your/the donor’s property and/or financial affairs is at risk. 

Contact the Office of Care and Protection 
 
OCP@courtsni.gov.uk 
 
Telephone: 0300 200 7812
Monday to Thursday, 9am to 1pm 
 
Room 2.2A, Second Floor, Royal Courts of Justice, Chichester Street, Belfast BT1 3JF, United Kingdom 
Consider legal support

If you need help in addressing concerns with your appointed attorney, using a solicitor can be useful.

You can find a qualified solicitor in your area by searching the directories provided by the UK’s law societies:

  • In England and Wales: The Law SocietyOpens in a new window
  • In Scotland: The Law Society of ScotlandOpens in a new window
  • In Northern Ireland: The Law Society of Northern IrelandOpens in a new window
How to spot signs of financial abuse

Financial abuse can be when someone:

  • takes out money or gets credit in your name without your knowledge or permission
  • makes you hand over control of your accounts
  • cashes in your pension or other cheques without your permission
  • adds their name to your account
  • asks you to change your will
  • has offered to buy shopping or pay bills with your money, but you don’t see this happening 
  • stops you from seeing other friends and family. 
If you’re worried that you or someone you know is a victim of financial abuse, find help and support in our guide Financial abuse: spotting the signs and leaving safely

Was this section useful?

Thank you for your feedback.

We’re always trying to improve our website and services, and your feedback helps us understand how we’re doing.
Back to top
Thank you for your feedback.
We’re always trying to improve our website and services, and your feedback helps us understand how we’re doing.
Share this article
Email Facebook X
Share this with
WhatsApp LinkedIn
Copy this link
Send email
Copy this link
Money and Pensions Service logo
H.M. Government logo
Trustpilot
Plain Numbers Working Together logo
  • About us
  • Getting help and advice
  • Contact us
  • Partners
  • Tools and calculators
  • Give feedback
  • Welsh language scheme
  • Blog

Follow us:

© 2026 Money and Pensions Service, Bedford Borough Hall, 138 Cauldwell Street, Bedford, MK42 9AB. All rights reserved.

  • Terms & conditions
  • Privacy notice
  • Accessibility statement
  • Sitemap
  • Cookies
  • Cookie preferences Cookie preferences
Contact options Close

Contact us

Start a webchat

Mon - Fri: 9am to 5pm

Sat, Sun, bank holidays: closed

We’ll ask some questions, then connect you with a specialist..

Talk to us by phone

Mon - Fri: 9am to 5pm

Sat, Sun, bank holidays: closed

UK calls are free and may be recorded to improve our service.

Send an email using our online form

Reply in 3 working days

If you’d rather write to us, fill out our online form.

Answer a few questions and then you’ll have space to write as much detail as you need.

Talk to us live using WhatsApp

Download app: WhatsApp

We'll ask some questions, then connect you with a specialist.

We'll reply between Monday - Friday, 9am to 5pm (except bank holidays).

Accessibility options

  • Relay UK

    Relay UK logo

    Use this confidential service to type messages to us using a textphone or app.

    Visit Relay UK
  • BSL

    British Sign Language logo

    Prefer to use British Sign Language? Use this free service to access a BSL interpreter – just select a topic from the ‘department’ list.

    Connect to InterpretersLive!Opens in a new window

  • Interpreter

    Interpreter logo

    If English or Welsh isn’t your first language, we can find an interpreter to help.

    Call 0800 011 3797