All firms offering equity release sales must be advised sales unless the customer meets the criteria required for an execution- only sale (without any advice). You will also need to appoint your own solicitor once you have received a suitable recommendation on an equity release plan.
This means making sure equity release is right for you and, the provider is, only recommending a product that is suitable for your needs and circumstances.
You can complain to the Financial Ombudsman Service if the advice you were given turns out to have been unsuitable for you.
Always make sure the firm you use is on the FCA Register.
If they aren’t, you won’t have access to complaints and compensation procedures if things go wrong.
Follow the link below for information on what to do if you have a complaint about a financial adviser.
This is a complex area and independent legal advice should be sought before entering into any agreement.